In January 2025, the Unicorn University eventorganized by LITEON+ invited Dr. Jack Zhou, a renowned corporate training consultant and clinical psychologist, to share innovative communication techniques across different generations.
Here are the key takeaways from his talk:
Understanding each other's characteristics and needs to build communication bridges.
Effective communication and innovative thinking are crucial for good relationships and efficiency. The instructor uses group discussions to highlight the importance of understanding one's own and others' needs and goalsfor accurate responses, better efficiency, and fewer misunderstandings.
Act quickly ▸ Make mistakesquickly ▸ Correct quickly.
Using LINE gifts as an example, the instructor illustrates the evolution of an initially unpopular idea. Quick actions and adjustments helped convey emotional value beyond material gifts, fostering deeper connections. Constant experimentation, acceptance of mistakes, and rapid improvements are crucial for innovative thinking and enhancing communication.
Generation X (1965-1980) values stabilityand professional depth, Generation Y (1981-1996) emphasizes diversity and freedom, and Generation Z (1997-2012) prefers instant feedback and high emotional interaction. The lecturer gave an example of the younger generation's reluctance to work overtime, reflecting their need for work value and life balance, which can be adjusted through appropriate incentives.
The speaker emphasizes that successful intergenerational communication requires balancing material and emotional needs. For example, providing clear guidance to senior employees and offering emotional support and immediate feedback to younger generations can foster harmonious and efficient teamwork.
In today's rapidly changing society,workplaces often have three generations working together. The speaker, a corporate consultant, highlighted the importance of understanding diverse generational traits and needs. Each generation has unique experiences and values, which helps businesses communicate better and meet various customer needs.
In intergenerational communication, understanding both ourselves and others is essential. Recognizing the characteristics and needs of each generation enhances our ability to communicate. This lecture offered insights into the concept of communication andpresented new perspectives on intergenerational interactions. With this understanding, the next time you engage in intergenerational communication, you can look forward to a more effective and efficient interaction.
